Your order will be dealt with as promptly as possible and we endeavour to dispatch goods within 24 hours. However during busy times please allow up to 5 working days for delivery.
Your order will be shipped by courier service once payment has been approved and the delivery/billing address has been verified.
Due to our courier company taking time off for the Christmas holidays we advise customers to order according to the following instructions:
UK customers must place their order before the 20th of December to ensure delivery is made by the 23rd. Any order placed after the 20th of December will not be delivered until the 3rd of January.
Non-UK customers must order before the 18th of December to ensure delivery is made by the 21st. Any orders placed after the 18th of December will not be delivered until the 5th of January.
Shipping Charges for courier delivery:
- UK: £10
- Europe: between £15 and £29; exact amount is quoted during checkout
- USA: $30 for the first item; $10 each additional item
- Rest of the World: starting at £35; exact amount is quoted during checkout
The cost will be added automatically on your order form.
If you have not received your goods within 5 days please contact one of our stores.
UK VAT will be automatically deducted from merchandise shipped to non-EU countries but DDP charges are added to certain non-EU destinations. This is clearly indicated on the order sheet when purchasing.
Please note that we are not responsible for any import duties, customs and local sales taxes levied by the country shipped to.
To a few selected countries we ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. These charges are non-refundable when goods are returned to us.
The countries we ship DDP to are:
- United Arab Emirates (UAE, Dubai, Abu Dhabi)