Shipping and Returns

Delivery Costs and Times

Shipping OptionsUKEUROPEUSREST OF THE WORLD
FREE SHIPPINGOrders over £500

Delivery within 3 to 4 working days
Orders over €600

Delivery within 3 to 4 working days
Orders over US $700

Delivery within 3 to 4 working days
Orders over £500

Delivery within 6 to 10 working days
STANDARD SHIPPING£6

Delivery within 3 to 4 working days
€25

Delivery within 3 to 4 working days
US $80

Delivery within 3 to 4 working days
Calculated at checkout

Delivery within 6 to 10 working days

Shipping Information

Please select your location at the bottom of any page to shop in the currency of your choice. We currently offer shopping in British pounds, US dollars and Euros.

Your order will be shipped by our courier service once payment has been approved and the delivery/billing address has been verified. We aim to ship your order within 24 hours (excluding weekends).

If you find your order is damaged or faulty please notify us within 24 hours. Email customerservice@rupertsanderson.com or call +44 (0)207 491 2258

US

We ship to the US on a DDP (Delivery Duty Paid) basis. All duties and taxes are calculated at checkout and included in the final price. We offer guaranteed landed costs (no additional charges at delivery) Unfortunately, DDP charges are non-refundable when goods are returned to the UK.

Europe and Rest of the World

Please note that we are not responsible for any import duties, customs and local sales taxes levied by the destination country.

Returns

We hope you are delighted with your order, however we are offer a full refund on returns of unworn, undamaged shoes. To make a return, please email our customer service team, customerservice@rupertsanderson.com, within seven days of receiving your order to request an RMA number.

All shoes should be sent back unmarked, with the original shoe boxes and packaging provided. Please ensure when returning your order that Rupert Sanderson shoe boxes are properly protected.

Items are to be returned within 14 days of receiving the RMA number.

Items are returned at the cost of the sender. We recommend that you send your package via signed for and tracked delivery as Rupert Sanderson will not be held responsible for goods that are lost or damaged in transit. This does not affect your statutory rights.

All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account.

For further information or assistance returning your order, please email or call our customer service team. Email customerservice@rupertsanderson.com or call +44 (0)207 491 2258.

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