Shipping and Returns

Shipping Information

RegionDelivery withinStandard ShippingFree Shipping
UK1 to 2 working daysFreeN/A
Europe2 to 4 working days£15Applies to orders over £500
USA3 to 5 working days£40
Hong Kong3 to 5 working days£30
Japan3 to 5 working days£30
Australia3 to 5 working days£20
UAE3 to 5 working days£25
Rest of the World3 to 5 working days£40

 

Your order will be shipped by our courier service once payment has been approved and the delivery/billing address has been verified. We aim to ship your order within 24 hours (excluding weekends). Though, please bear with us while we adjust to COVID-19. Your order may take a little longer than usual to arrive.

If you find your order is damaged or faulty please notify us within 24 hours. Email customerservice@rupertsanderson.com or call +44 (0)207 491 2258

Europe, US and Rest of the World

Please note that we are not responsible for any import duties, customs and local sales taxes levied by the destination country.

Returns

We are pleased to offer complimentary returns on UK orders and exchanges worldwide. Residents outside the UK who would like a refund are to return at their cost. Customers are given 14 days from receipt of the order to advise us of intention to return, and a further 14 days to arrange return their order for a refund or exchange.

Customers are given 14 days from receipt of the order to advise us of intention to return, and a further 14 days to arrange to delivery to return the order for a refund or exchange. Customers residing in the UK or wishing to exchange can arrange a free collection from DHL. Items must be returned new, unused, with all original packaging and undamaged shoe box. All correctly returned items will be credited to the original method of payment excluding shipping costs, international customs duties and sales taxes. Refunds can take up to 5 working days to complete.

Return instructions:

  1. Contact customerservice@rupertsanderson.com with a note of intention to return. Please quote the order number in the request.
  2. Once the return request is acknowledged by Customer Service please arrange delivery back to us, a tracked service is recommended. (DHL collections for UK orders and worldwide exchanges can be arranged. Customer Service can provide further information)
  3. Carefully pack the returned item(s) and address to: E-commerce, Rupert Sanderson, 19 Bruton Place, London, W1J 6LZ United Kingdom.
    (If outside the EU, please give a copy of the customs invoice to the delivery agent and one visibly attached on the box)

For further information or assistance regarding your order, please contact Customer Service either by email at customerservice@rupertsanderson.com or by calling +44 (0)20 7491 2258..

Faults and defects

Every effort is made by our quality control experts to ensure all Rupert Sanderson shoes are of the highest quality.

An item is deemed faulty if it has been received in an imperfect condition or if there is a manufacturing defect within 1 year after delivery. We do not consider wear and tear to be a fault.

To return a faulty item, please contact Customer Service with a proof of purchase, description of fault and images.

All items that are deemed as faulty are thoroughly inspected by our quality control team to ascertain whether an item is faulty or whether it is fair wear and tear. In the rare event of a fault, we may be able to offer an appropriate replacement subject to availability. Otherwise we could offer a repair but please note this is not guaranteed.

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