Rupert Sanderson offers full refund excluding shipping cost and excluding international duties when requesting an RMA number within 7 days from the day of receiving the order. Items should be returned at your cost within 14 days with all the original packaging.
If an alternative size is required, please contact us to reserve a new pair. These will be sent to you once your original shoes have been received in resalable condition.
It is entirely up to you how you return your order. However, we recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.
This does not affect your statutory rights.
For further information please contact our eStore team.